Return, Withdrawal & Warranty Policy

Version 1.0 · Last updated: 7 July 2026

Seller: YAMAMOTORS RIDERS S.R.L. (“Momentum Fitness & Wellness”)
Returns / correspondence address: Str. Episcop Mihai Pavel no. 23, ap. 5, 410210 Oradea, Bihor County, Romania
CUI/CIF: 45294747 · not VAT-registered · Trade Register: J05/3068/2021
E-mail: office@momentumfitness.eu · Phone: +40 762 293 512 / +40 722 100 200

This Policy sets out return conditions, the statutory right of withdrawal, warranties and the non-conformity procedure for Products purchased from Momentum. It is an integral part of the Site’s Terms & Conditions and applies differently depending on whether the Client is a Consumer (natural person) or a professional client (B2B).

A. Consumer right of withdrawal (14 days) — GEO no. 34/2014

If you are a Consumer and concluded the contract at a distance (via the Site, e-mail, phone, WhatsApp) or off-premises, you may withdraw within 14 calendar days without giving reasons and without penalty.

Calculating the period

The 14-day period starts when you or a third party designated by you (other than the carrier) take physical possession of the Products. For multiple products in one order delivered separately, it runs from receipt of the last item.

How to exercise it

Inform us of your decision by an unequivocal statement before the 14 days expire, by e-mail to office@momentumfitness.eu or by post to the registered office, optionally using the model withdrawal form at the end of this page. We will promptly acknowledge receipt.

Statutory exceptions — where withdrawal does NOT apply

Under Art. 16 GEO no. 34/2014, the right of withdrawal does not apply, among others, to:

• Products made, configured or personalised to the Client’s specifications or clearly individualised (e.g. made-to-order bundles and configured systems, turn-key layouts, equipment adapted to the Client’s facility);
• Sealed goods not suitable for return for health or hygiene reasons, once unsealed after delivery;
• Services fully performed with the Consumer’s prior express consent and acknowledgement of loss of the withdrawal right upon full performance (e.g. installation/training already carried out);
• Other cases set out in Art. 16 GEO no. 34/2014.

A significant part of Momentum’s offering consists of configured/personalised high-ticket systems and “white-glove” installation services. For such Products and services the withdrawal right may be excluded by law. Applicability of the exception is stated explicitly in the firm offer, before the contract is concluded.

Effects of withdrawal

• We will refund all sums received, including standard delivery costs, without undue delay and within 14 days of being informed of your decision;
• Refund uses the same payment method as the original transaction unless otherwise agreed; no fees apply to the refund;
• We may withhold the refund until we receive the Products back or proof of dispatch, whichever comes first;
• You must return the Products without undue delay and within 14 days of communicating your decision;
• You bear the direct cost of returning the Products. As some Products are bulky/heavy and cannot normally be returned by post, return requires specialised transport whose cost may be significant (estimated per product and distance; an estimate is provided on request);
• You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products.

B. Legal guarantee of conformity (Consumers) — GEO no. 140/2021

Independently of the withdrawal right, as a Consumer you benefit from a 2-year legal guarantee of conformity from delivery. If the Product is non-conforming, you are entitled, under the law, to:

• Bringing into conformity by repair or replacement, free of charge, within a reasonable time (as a rule no more than 15 calendar days) and without significant inconvenience;
• Proportionate price reduction or termination of the contract (with refund), in the cases provided by law.

The legal guarantee does not cover defects caused by misuse, failure to follow instructions, unauthorised intervention or normal wear.

C. CTN.FI manufacturer’s commercial warranty (up to 3 years)

Products carry the CTN.FI manufacturer’s commercial warranty of up to 3 years per the accompanying warranty certificate, covering material and manufacturing defects under normal use and maintenance. The commercial warranty does not limit or replace the Consumer’s statutory rights. Coverage, exact duration per product category, exclusions and the service procedure are set out in the warranty certificate.

D. Professional clients (B2B)

For professional clients the 14-day statutory withdrawal right does not apply. Returns are possible only as agreed in the contract/offer. Configured/personalised high-ticket Products are, in principle, non-returnable. Non-conformities are handled through the CTN.FI commercial warranty and the Civil Code provisions on defects between professionals; “DOA” (dead on arrival) items must be notified within 5 business days of delivery.

E. Products damaged in transit

On receipt, please check the integrity of packages/equipment in the courier’s presence. If you notice damage, request a damage report and photograph the packaging and product. Notify us within 24–48 hours at office@momentumfitness.eu with the evidence. We will handle the matter with the carrier and, where applicable, the manufacturer.

F. Step-by-step return procedure

1. Send your request to office@momentumfitness.eu, stating the order/invoice, Product and reason (reason not required for withdrawal);
2. Receive confirmation and return instructions (address, packaging, specialised transport for bulky equipment);
3. Pack the Product safely, preferably in the original packaging, with all accessories and documents;
4. Ship the Product to the indicated address, or a pickup is arranged;
5. After receipt and inspection, we process the refund or the agreed warranty solution.

G. Refunds

Refunds are made within the statutory periods above, using the original payment method (usually bank transfer), at no extra cost to the Consumer.

H. Complaints. ANPC and SAL

Complaints go to office@momentumfitness.eu. Consumers may contact ANPC (anpc.ro) and use Alternative Dispute Resolution (SAL) under GO no. 38/2015. The EU ODR platform was shut down on 20 July 2025 and no longer applies.

ANNEX — MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract — under GEO no. 34/2014)

To: YAMAMOTORS RIDERS S.R.L., Str. Episcop Mihai Pavel no. 23, ap. 5, 410210 Oradea, Bihor County, Romania; e-mail: office@momentumfitness.eu

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service: …………………………………………………………..

Ordered/received on: ……………………………………….

Name of consumer(s): ……………………………………….

Address of consumer(s): ……………………………………….

Signature of consumer(s) (only if this form is notified on paper): ……………………………………….

Date: ……………………………………….

© 2026 YAMAMOTORS RIDERS S.R.L. — Momentum Fitness & Wellness. All rights reserved.
Str. Episcop Mihai Pavel no. 23, ap. 5, 410210 Oradea, Bihor County, Romania · CUI 45294747 · J05/3068/2021 · office@momentumfitness.eu